All packages will be sent by B-post or GLS. The orders will be delivered within two to seven office days following the payment. Every delivery depends on the availability of the product and in which warehouse. Back orders delivery is depending of the manufacturer.

All the goods are insured while transported. We urge you to check the order for possible damage. Any damage at the packaging needs to be reported to the transportation company. You will be given a damage report which you can send back to us, together with your order and its original packaging. When doubt you can always contact our customer service through the online contact form.

Delivery costs will always be calculated with each countries’ tax system. Thebikeoutlet.be delivers in Belgium, The Netherlands and Luxemburg. Any extra costs paid at customs are to be paid by the costumer.

Delivery costs include handling and packaging of the goods. The costs for packaging and handling are fixed. The delivery costs depends on the weight and size of the order. The total price will be displayed in the final invoice, also visible while making your order.

Delivery is FREE for Belgium and The Netherlands when you buy for 150 € and more.

Delivery costs for orders under 150€ and in other countries will appear automatically in the basket. Please select the country of your choice.

Please make sure you insert a complete and accurate address for delivery.